Cancellations & Refund Policy

Before Purchasing

The Shop Social Lounge, operated by Body Shop Night Club, LLC, uses clear purchase rules so members know what to expect before buying a membership, ticket, booth, reservation, or event access.

Please review this policy before completing a purchase. Completing a purchase means you agree to these terms.

Memberships

• Memberships are non-refundable once activated. No refunds or credits are issued after activation.
• Memberships begin according to the terms shown at checkout or on the membership page.
• Recurring memberships must be canceled before renewal to avoid future charges.
• You are responsible for managing your membership status, renewal date, and payment method.
• Membership may be suspended or revoked for policy violations, safety concerns, or conduct issues without refund.

Event Tickets

• 30 days or more before the event: Tickets may be eligible for a refund to the original form of payment. Sold-out events may be issued an in-house account credit instead of a refund.
• Within 30 days of the event: Tickets are non-refundable, but may be eligible for an in-house account credit.
• Credits: Approved account credits are valid for up to 120 days unless otherwise stated.
• No-shows: No-shows are not eligible for refunds, transfers, or credits.
• Policy violations: If you are denied entry, removed from an event, suspended, or banned due to conduct, consent, safety, privacy, intoxication, or rule violations, you are not guaranteed a refund or credit.

Booths, Tables & Reservations

Booth, table, and seating reservations are treated separately from general event admission unless otherwise stated.

• A reservation holds the seating or space described at the time of purchase.
• Reservations do not include concierge service unless specifically stated on the event or purchase page.
• Reservation cancellations follow the same timing rules as event tickets unless a specific event page states otherwise.
• Unreserved booths or tables may be released as first-come, first-served seating at the event.

Processing Time

Approved refunds are issued to the original form of payment when possible. Processing usually takes 7 to 10 business days after approval, depending on the bank, card issuer, or payment processor.

Payment processor fees, platform fees, or third-party fees may be non-refundable when they are not returned to The Shop.

How to Request a Cancellation, Credit, or Refund

Email your request to hello@bodyshoppittsburgh.com.

Include:

• Your full name.
• The email address connected to your account or purchase.
• Order or confirmation number, if available.
• Event name and event date.
• Reason for the request.

Non-Refundable Items

• Activated memberships.
• No-shows.
• Tickets within 30 days of the event, except when an account credit is approved.
• Purchases connected to removal, denial of entry, suspension, ban, or policy violation.
• Third-party fees that are not returned to The Shop.